A Harwich resident at 5 Alexander’s Chase received significant financial relief Tuesday as the Board of Water Wastewater Commissioners applied a one-time disaster rate to a massive water bill. The board voted to abate $2,059 from a $4,514 total after a suspected leak and a series of meter tests confirmed the home’s equipment was functioning properly, leaving the homeowner with a remaining balance of $2,454. Utility Billing Administrator Welsley noted that while the customer typically pays high bills without issue, this one was extraordinary. Chair Judith Underwood explained the decision to use a forgiveness policy that averages previous quarters, though Commissioner Alan Young warned the relief is a one-time deal and the resident needs to address her problem before the next billing cycle. Motion Made by B. Thompson to approve the abatement of $2,059 using the disaster rate. Motion Passed (3-0-0).

The board also moved to overhaul oversight for the upcoming Route 28 West side project, spanning from Heron River Bridge to South Street. In a shift from standard practice, the commission approved hiring consultant Dan Pelletier as project manager at a rate of $175 per hour, opting for his expertise over lower-cost inspection services typically provided by engineering firm GHD. Underwood defended the higher cost, stating it was worth every penny considering the complexity of the work. She expressed sharp disappointment in GHD’s handling of the project’s East side, which has faced significant delays, remarking that the town was being treated like second-class citizens by the firm. Motion Made by B. Thompson to approve the engineering contract with GHD and the inspection contract with Dan Pelletier for the Route 28 West side. Motion Passed (3-0-0).

Superintendent Jason Trapani reported a major financial win regarding the Oak Street tank project. The tank is now painted, filled, and expected to return to service by the end of the week. Not only was the project completed under budget, but the department has identified approximately $600,000 in excess funds from the job. Underwood noted these funds would be applied toward the town’s debt service for the new well. Trapani also updated the board on cybersecurity efforts with the state and a new initiative to database grinder pump serial numbers to assist residents with maintenance and warranties.

A looming conflict between state law and local regulations took center stage during a discussion on flow neutrality. A resident at 66 Cemetery Road requested a flow increase to accommodate a bedroom expansion, but the department is currently capped at a 300,000-gallon limit. Underwood highlighted the friction between new state Accessory Dwelling Unit (ADU) laws and Harwich’s strict flow requirements. This is the most complicated topic, Underwood said, noting she has requested a joint meeting with the Select Board and Board of Health to determine which body holds final approval authority. Young added that the Board of Health is not qualified to handle this and argued that the water commissioners must maintain control over flow allocations. Trapani noted that the department is currently working on a hydraulic model, with flow tests scheduled for the spring to better calibrate future usage limits.

Finally, the board discussed ongoing efforts with the Charter Commission to ensure the Water Department is properly codified as its own entity within the town charter, similar to the Police and Fire Departments. Thompson noted the commission is looking for a supermajority requirement to remove board members to ensure stability. While looking toward the future, the board also considered smaller operational details, including new staff apparel. Thompson shared logo ideas for vests and sweatshirts, though the board deferred a formal vote on the designs until January. Young concluded the meeting on a positive note, remarking that he was sipping good water and ready for the department's upcoming winter priorities.